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FREQUENTLY ASKED QUESTIONS

  • Do you offer international shipping?
    We deliver globally.
  • When Will My Order Be Shipped?
    Orders are typically shipped five working days after they are placed. We make every effort to keep our website's stock up to date, but if a product is out of stock, we will contact you as soon as possible by email
  • How about shipping information?
    Our shipping rates vary depending on your location. Within Nigeria, we charge N5,000 for delivery. For international orders, we offer the following rates: Africa: N30,000 Asia, Oceania, Antarctica: N37,000 North America: N25,500 South America: N37,500 Europe: N29,500 Please note that these rates are subject to change, and additional fees may apply based on the size and weight of your order.
  • What do I do if I put in the wrong address?
    Get in touch with info@theshinecartel.com right away. If your order hasn't already been sent out, we may be able to change the address for you.
  • My order never arrived. Shipment got lost or was stolen. What do I do?
    Please email us directly at info@theshinecartel.com with your claim number and details about your situation.
  • How do I track my order?
    For online orders, shipping confirmation will be sent in an email. Still have a question? Send us an e-mail at info@theshinecartel.com.
  • Can I cancel my order?
    We're sorry to hear that you'd like to cancel your order. Please email us at info@theshinecartel.com. We can only cancel orders that haven't been shipped yet, so hurry!
  • What forms of payment do you accept on www.theshinecartel.com?
    We are happy to accept Visa and Mastercard for orders.
  • If a product goes out of stock during a promotion, can I apply the promo when the product is back in stock?
    Sorry, we cannot offer gifts or discounts after the promotion has expired.
  • What’s your return policy and how long does it take?
    Your happiness is our main priority; unfortunately, due to the nature of our products, we are unable to restock returned goods, whether opened or not. Visit our return policy page for more information.
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