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FREQUENTLY ASKED QUESTIONS
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Do you offer international shipping?We deliver globally.
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When Will My Order Be Shipped?Orders are typically shipped five working days after they are placed. We make every effort to keep our website's stock up to date, but if a product is out of stock, we will contact you as soon as possible by email
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How about shipping information?Our shipping rates vary depending on your location. Within Nigeria, we charge N5,000 for delivery. For international orders, we offer the following rates: Africa: N30,000 Asia, Oceania, Antarctica: N37,000 North America: N25,500 South America: N37,500 Europe: N29,500 Please note that these rates are subject to change, and additional fees may apply based on the size and weight of your order.
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What do I do if I put in the wrong address?Get in touch with info@theshinecartel.com right away. If your order hasn't already been sent out, we may be able to change the address for you.
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My order never arrived. Shipment got lost or was stolen. What do I do?Please email us directly at info@theshinecartel.com with your claim number and details about your situation.
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How do I track my order?For online orders, shipping confirmation will be sent in an email. Still have a question? Send us an e-mail at info@theshinecartel.com.
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Can I cancel my order?We're sorry to hear that you'd like to cancel your order. Please email us at info@theshinecartel.com. We can only cancel orders that haven't been shipped yet, so hurry!
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What forms of payment do you accept on www.theshinecartel.com?We are happy to accept Visa and Mastercard for orders.
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If a product goes out of stock during a promotion, can I apply the promo when the product is back in stock?Sorry, we cannot offer gifts or discounts after the promotion has expired.
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What’s your return policy and how long does it take?Your happiness is our main priority; unfortunately, due to the nature of our products, we are unable to restock returned goods, whether opened or not. Visit our return policy page for more information.
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